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Complex Care in Shropshire

No challenge is too complex or dream too big for our team

Phoenix Complex Care aims to cut through the noise by providing honest complex home care in Shropshire and the wider UK which looks out for both the recipient and their loved ones. Our approach gives you the power to choose the exact kind of complex care assistant you need by expertise and personality, all backed up with on-hand support by our in-house team.

Discover the Phoenix Healthcare Group difference for yourself

To get started with arranging a care plan for yourself or a loved one, please complete our enquiry form or give our friendly team a ring at 

 08000 982821







What can our complex home care in Shropshire and the UK assist with?

Our compassionate team is here to assist those with:

Moving and handling

Catheter care
Changing, bladder washes, etc.

Tracheostomy care
Changing, cleaning, checks, etc.

Cough assist



Bowel care/stimulation

Nasogastric tube feeding

Total parenteral nutrition

Duel complex conditions (mental and Physical)

Mental health
with PBS/CPI

Spinal care

Are you unsure if complex care would be the best fit for your loved one?

Simply give us a ring at  08000 982821 and we will help you decide on the care plan that would best suit them.







What do we do differently?

The Phoenix watchword when providing complex care in Shropshire and the UK is ‘understanding'. We appreciate what an enormous change having a care team being in your home can be, and so we do whatever we can to listen, adjust and make the transition as smooth and sensitive as possible without compromising on care.

Whether you have changed care providers or we are your first experience with having to source or receive care support, we set out to give you peace of mind from the first step by allowing you to pick the team – After all, who knows your needs and preferences better than you do?



You will have the opportunity to submit ideal specifications of what kind of complex health assistant(s) you want in your home. 

 Would you rather non-smokers?
 Do they need to be good with pets?
 Male or female?

It's all up to you!

We will then source candidates that meet your requirements in your area, before giving you the opportunity to conduct virtual or in-person meet-and-greets to ensure you feel happy and comfortable with them providing care.





Ready to change your loved one's world?

All our care plans start with a simple chat. Give us a call at

 08000 982821

or fill out our enquiry form to arrange one for yourself.

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A carer with an elderly patient

Who will be providing the complex care?

That said, our job doesn't stop there. Our support staff will be present to plan, coordinate and oversee the caregiving plan, including:

  • A registered nurse manager to provide regular clinical oversight
  • A regional operations manager to look after your team's rotas, carry out regular quality and spot checks and be your point of contact if you need any advice
  • A team leader to make sure the day-to-day caregiving runs harmoniously
  • A shift registered nurse (if required)





Everyone deserves independence, dignity and support.

If you feel like we can help you in any way with our complex home care in Shropshire or further afield, please do not hesitate to complete our contact form. If speaking to a human is better for you, please give us a call on:

 08000 982821

For 24-hour support, please call us at 08000 982821 or send us an email at

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